Executive Vice President Operations
Seasoned ERP executive with proven credentials in multiple verticals, geographies, and platforms, more recently on Microsoft products. Experienced at building high-performance teams in demanding environments alongside establishing strong client relationships. A skilled communicator at all levels and a manager of change. Very strong reference track record includes building new teams, project turn arounds, client retention, and numerous on-time, on-budget successful projects.
Aptean Customer Experience Director, NAV/BC
Responsible for ensuring the service to existing customers in North America Food & Beverage improved by analyzing and identifying trends in CSAT scores. Advising the wider business on ERP best practice generally. Set up and ran a new F&B implementation partner network to support in house capacity. Key at risk account management and turn around.
LinkFresh: VP, delivery NAV
Headed up the operations for the LINKFRESH business unit in the US, grew the unit from the ground up to be the biggest revenue generating geography in the LINKFRESH group. Responsible for full P&L of the US team. Responsible for strategic direction, hiring and all customer relationships. Drove the US direction for LINKFRESH IP to be included in base product.
LinkFresh: Program Manager AX & NAV
Headed up the PM group for the business. Developed the global project methodology. Responsible for all active project financial and utilization targets. Project managed the first key US account. Active member of the Operations management group.
Columbus UK: Project Manager, AX & NAV
Full project management responsibility for numerous UK projects. Project manager for internal global projects, primary countries UK, US and Holland. Coordinating project delivery and shared development resources.
Ernulf Comprehensive School
Prince 2 Trained