Senior Supply Chain Consultant
She is highly motivated healthcare professional with over 6 years of experience in project/client management, change management, and problem-solving. She has strong communication & interpersonal skills, & a proven record of improving operational efficiency & productivity. She has experience working with various EHR Software and client-based solutions. She has diverse international healthcare experience. Successfully developed & launched one of the first healthcare concierge programs in India.
Project Manager for Leading Healthcare Company
Currently leading a corporate initiative independently for the Contact Center, implementing new processes to enhance customer experience. Implemented 20+ operations and process improvement projects within a span of 6 months. Effectively collaborated with offshore partners, reducing manpower costs by 10% in 3 months. Developed innovative solutions with a heavy emphasis on operational transformation. Improved team effectiveness by introducing automation to processes, thus reducing manual tasks. Initiated interdepartmental collaboration leading to improved communication and liaison.
Project Manager – Leading Hospital
Increased the departmental revenue by $500k; enrolled over 600 patients in the program in 1 year. Increased patient feedback to 87% by deploying social media strategies for a patient feedback mechanism. Experience in handling diplomats, international patients, media & television celebrities, & patients with a net worth of $5 million+.
Insurance Verification Specialist – Leading University Hospital
Utilized EPIC software to update patient demographics & verified insurance benefits with 98% accuracy. Exceeded productivity goals by 10-15%; recognized as a top performer for Q3-Q4 (2018). Part of a select group of specialists for processing workman’s compensation & disability claims, verifying insurance eligibility, & determining patient/ payer financial responsibilities. Experience in handling & managing insurances like Aetna, Blue Cross Blue Shield, Cigna, Medicare, Medicaid, etc. Experience in communicating with Billing & Client Services to secure appropriate billing information & verify coverage.
- Bachelor of Dental Sciences (BDS)
- Himachal Pradesh University-Shimla, India
- Masters in Hospital & Healthcare Administration (MHA)
- Symbiosis International University- Pune, India
- MS in Health Communication (MSHC)
- Northwestern University- Chicago, IL